FAQs

1. What can I find on priyaa.com?

We offer apparels for men, women, and kids at reasonable prices.


2. How is Priyaa different from other ecommerce sites?

Priyaa manufactures apparels in its garment manufacturing unit called Priyaa Knit Faabs and Priyaa Group of Companies. The company is known for its quality and customer satisfaction. The garment company has ventured into e commerce site to provide quality apparels at a reasonable price.


3. How do I make a purchase on Priyaa?

You can purchase products on Priyaa using the following methods:

  • Debit card
    You can use your debit card to pay for the product.

  • Credit card
    You can use a credit card to purchase.

  • Cash on Delivery
    You can make a purchase online by also availing this option. Just select the option and you can make the payment once the product is delivered.


4. Are there any shipping charges?

For most of the products we do not charge any shipping charges.


5. How do I pay using debit card?

We accept all kinds of debit cards. When you choose to checkout, payment options like debit card, credit card and cash on delivery option appear on the screen. Check the debit card option and it will lead you to a secured gateway page where you need to enter the card details like card number, card expiry date and CVV number. After entering the details, you will be redirected to the Bank's page for entering the online 3D secure password.


6. How do I pay using credit card?

We accept all kinds of credit cards. When you choose to checkout, payment options like debit card, credit card and cash on delivery option appear on the screen. Check the credit card option and it will lead you to a secured gateway page where you need to enter the card details like card number, card expiry date and CVV number. After entering the details, you will be redirected to the Bank's page for entering the online 3D secure password.



7. Is it safe to use my debit or credit card to make the payment?

We assure you that it is 100 percent safe to use you debit and credit card to make payments as the payments pass through secure gateways managed by Indian banks. The 3D secure password you enter also acts as a security. This password is not printed anywhere and assures that only you can purchases with this card number.


Order related queries


1. How to see the status of my order?

You can check the status of your order by clicking on My Account option on the homepage or main page. You will be taken to My Account page, where you get details regarding your orders placed, fulfilled and cancelled. You can select the option of My Orders to know the status of the orders placed. Enter the order number to know the status of your order. You will get a message to your mobile and an email stating the time of dispatch of your order.


2. Can I cancel my order?

You can cancel the order by calling our customer care number and we will cancel the order for you.


3. What is the mode of delivery?

The delivery will be done through well-known courier service.


4. How will my package be?

We carefully pack your items. We usually do it in a water proof pack and with regard to fragile items we pack it in a bubble wrap.


5. What if my package is tampered?

Do not accept it. Reach us through our customer care number and we will let you know what needs to be done further.


6. How will I cancel my order that I have already received?

You can return the received product as long as you have the

  • Invoice
  • Original packaging and accessories, including the box, manufacturer's packaging if any, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
  • Most important, the product must be unused.
  • Make sure that you contact our customer care and inform them about the returning of the order and ensure that the product reaches us before 15 days.


7. How quickly will I get my refund after canceling the order?

The processing for the refund will begin as soon as we receive the product returned.